Jen Chan, Licensed Massage Therapist, BCTMB

Where massage therapy is a necessity, not a luxury...

NCBTMB: 656963-07  AMTA: 209581  
VA: 0019007149  WA: MA60324770

Hours & Policies

Hours:

Day
 Availability
Sunday
 by appointment only
Monday
 by appointment only
Tuesday
 by appointment only
Wednesday
 by appointment only
Thursday
 by appointment only
 Friday
 by appointment only
 Saturday
 by appointment only

Policies:

Referral Policy (VA only, technically illegal in WA)

 

When someone you refer has received and paid for a massage, you will receive a $10 credit toward your next visit. The client MUST inform me at the time of their massage or no credit will be awarded.

 

Deposit Policy:

As of May 1, 2018 a 50% deposit will be placed to book your appointment. Once a date is set, an invoice will be sent for the 50% of the full price of the service as a deposit.  If this is not paid for within 24 hours, the appointment is NOT booked.This is a non-refundable deposit.


No Show and Late Cancellation Policy

 

Please allow at least 24 hours prior notice for an appointment cancellation or reschedule. When less than 24 hours notice is given, there will be a 50% charge for the appointment. If short notice is given more than once, there will be a 100% charge. I understand that acute illness, hazardous weather and family emergencies represent special circumstances and a fee will not be charged.  Please be respectful to the massage therapist’s time as she will be respectful of your time. No Shows are charged 100% and will be put on a list of "NO SERVICE".  Again, I understand things happen.  Communication is key!

 

Gift Certificate Policy


All gift certificates are non-refundable and cannot be redeemed for cash. They are transferable if you wish to give it to someone else. They expire one year from the date of purchase. It is recommended that you call at least one month in advance of the expiration date to ensure that you can book a time that works for you. Our no show and cancellation policy are the same for gift certificate use.


Privacy Policy


Your privacy is very important to me. Accordingly, I have developed this Policy in order for you to understand how I collect, use, communicate and disclose and make use of personal information. Before or at the time of collecting personal information, I will identify the purposes for which information is being collected.


I will collect and use of personal information solely with the objective of fulfilling those purposes specified by myself and for other compatible purposes, unless I obtain the consent of the individual concerned or as required by law. I will only retain personal information as long as necessary for the fulfillment of those purposes. I will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.


Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. All SOAP notes and medical information obtained are also considered personal data and are subject to HIPPA privacy rules.  I will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. I will make readily available to customers information about my policies and practices relating to the management of personal information.


Web Site Terms and Conditions of Use


1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


2. Use License

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i. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on web site;

iv. remove any copyright or other proprietary notations from the materials; or

v. transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer

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